Help Center
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Popular questions
How do I change or cancel a booking?
Open the booking from My Bookings and use Manage. Cancellation refunds follow the Refund & Cancellation Policy.
My payment was deducted but the booking isn't showing.
Give it a few minutes — bank confirmations can lag. If it still doesn't appear, raise a ticket with the transaction reference and we'll trace it.
How do I report a companion or customer?
Use Report from any profile, chat or booking. Safety reports are actioned within 36 hours.
How do I delete my account?
Profile → Account Settings → Delete my account. Some data is retained where the law requires it; see the Privacy Policy.
Still need help?
Formal complaints go through our Grievance Redressal Officer.